{"id":3036,"date":"2023-06-30T17:53:59","date_gmt":"2023-06-30T17:53:59","guid":{"rendered":"https:\/\/albanknews.com\/?p=3036"},"modified":"2023-06-30T17:53:59","modified_gmt":"2023-06-30T17:53:59","slug":"compliance-qa-reg-e-error-investigations","status":"publish","type":"post","link":"https:\/\/albanknews.com\/?p=3036","title":{"rendered":"Compliance Q&#038;A: Reg E Error Investigations"},"content":{"rendered":"<p style=\"font-weight: 400;\"><strong>Q:\u00a0 <\/strong>On Regulation E error investigations, does a customer have to be given provisional credit if the investigation is conducted within the first day of the dispute and proven the customer is liable for the purchases?<\/p>\n<p style=\"font-weight: 400;\"><strong>A:\u00a0 <\/strong>You&#8217;re required to provide provisional credit if an investigation under Regulation E 1005.11 extends beyond ten days. <a href=\"https:\/\/www.ecfr.gov\/current\/title-12\/chapter-X\/part-1005#p-1005.11(c)(2)\">https:\/\/www.ecfr.gov\/current\/title-12\/chapter-X\/part-1005#p-1005.11(c)(2)<\/a>\u00a0 So, if you&#8217;re resolving your investigation and issuing findings before that deadline then there is no need for provisional credit under the Regulation.<\/p>\n<hr \/>\n<p style=\"font-weight: 400;\"><strong><em>Compliance Alliance<\/em><\/strong><em> offers a comprehensive suite of compliance management solutions. To learn how to put them to work for your bank, call <strong>(888) 353-3933<\/strong> or email <a href=\"mailto:info@compliancealliance.com\">info@compliancealliance.com<\/a> and ask for our Membership Team. <\/em><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong><em>Sign Up for a live Compliance Alliance demo:<\/em><\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong><em>\u00a0<\/em><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><em><a href=\"https:\/\/us06web.zoom.us\/meeting\/register\/tZwodeCpqjkuE93hwepqjsGw4Qw79t9NtZXK\">Tuesdays at 10:00 AM CT<\/a><\/em><\/li>\n<li style=\"font-weight: 400;\"><em><a href=\"https:\/\/us06web.zoom.us\/meeting\/register\/tZcvcOGorD4qHdAPKFUIAGXaLD7aMq8mJAmu\">Thursdays at 1:00 PM CT<\/a><\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Q:\u00a0 On Regulation E error investigations, does a customer have to be given provisional credit if the investigation is conducted within the first day of the dispute and proven the customer is liable for the purchases? A:\u00a0 You&#8217;re required to provide provisional credit if an investigation under Regulation E 1005.11 extends beyond ten days. https:\/\/www.ecfr.gov\/current\/title-12\/chapter-X\/part-1005#p-1005.11(c)(2)\u00a0 So, if you&#8217;re resolving your investigation and issuing findings before that deadline then there is no need for provisional credit under the Regulation. Compliance Alliance offers a comprehensive suite of compliance management solutions. To learn how to put them to work for your bank, call [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1070,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[19,33,23],"tags":[],"class_list":["post-3036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","category-compliance-qa","category-publications","has_thumb"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/albanknews.com\/wp-content\/uploads\/2017\/11\/compliance-alliance.png?fit=800%2C800&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p4Y3P2-MY","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/posts\/3036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/albanknews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3036"}],"version-history":[{"count":1,"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/posts\/3036\/revisions"}],"predecessor-version":[{"id":3038,"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/posts\/3036\/revisions\/3038"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/albanknews.com\/index.php?rest_route=\/wp\/v2\/media\/1070"}],"wp:attachment":[{"href":"https:\/\/albanknews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/albanknews.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/albanknews.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}