Question: We sent a notice of incompleteness to a customer and one of the items they need more time to get this info. It is permissible to provide another notice of incompleteness (“NOI”) to extend the current NOI deadline for a later date?
Answer: Yes, that is permissible. There is no restriction in Regulation B against extending the time period and sending a second NOI. https://www.consumerfinance.gov/rules-policy/regulations/1002/9/#c-2 If an applicant has not responded to the NOI by the time of its expiration then you have no further obligation under Regulation B but you could choose to extend this period and grant the applicant more time to supply your requested information.
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